GCMS

From Immipedia

The Global Case Management System (GCMS) is a multi-year project that will replace several existing systems at Citizenship and Immigration Canada (CIC) and the Canada Border Services Agency (CBSA). The goal of the project, which began in fiscal 2000–01, is to provide CIC with an automated case management tool to support its global business networks. When complete, GCMS will support more than 7,000 users at CIC and the CBSA in some 125 points of service in Canada (offices, call centres, processing centres, citizenship courts and ports of entry) and more than 100 missions abroad.